Technical Support - Turnkey Service
Shanghai Shibang (SBM) has strict and effective quality control system and obtained ISO9001:2000 quality system certificate. We insist on providing clients with overall solutions from equipment recommendation to debugging and installation, worker training, technical support and maintenance.
All is for the clients and provide high quality products
"Clients' demand" is always the beginning and end of SBM's work. We will continuously create more qualified products and more perfect service, bring more benefits to clients. Shanghai Shibang (SBM) service promise: begin with design, concern the detail, end with clients' satisfaction.
Pre-sales Service:
1) The wide product range enables us to provide our customers with individual machines or complete processing plants.
2) Based on our customers’ request and budget, our experts make efficient, reliable solutions, and we produce strictly follow customers’ order.
3) Every customer has the chance to visit the working machine in the site before placing the order.
4) Most of the visiting foreign customers feel inconvenient in the first time. Due to this condition, we help to arrange cars, hotels, and translators for every visiting customer.
Services during the sale
Respect clients; devote ourselves to improving the total value of clients.
1) Pre-check and accept products ahead of delivery;
2) help clients to draft solving plans.
After-sales Service:
1) Experienced technicians guidance is available on the phone, and on the internet.
2) One or more engineers will be dispatched to the quarry site to help install the customers’ plants.
3) Necessary training about machine daily maintenance to local workers is provided also.
4) After-Sales department is made of well-trained employees, and installation engineers.
5) The installation technicians are special and professional team of Shanghai Shibang(SBM); they are now strategically located home and abroad, working for our customers.
Online Service
